Terms of Service

PHONE:  1-805-658-0207
FAX:        1-805-658-2789
e-mail:     static@ccsteven.com
MAIL:    C.C. Steven and Associates Inc. 4022 Camino Ranchero Unit B Camarillo, CA 93012

 

Purchase Orders accepted, Mastercard, Visa Accepted

Minimum Order:  $ 150.00  A $25.00 service fee will be applied to orders under  $ 150.00

Terms:  Visa, Master Card, Net 30 days, with credit approval.  C.C.Steven reserves the right to assess a late charge of $125 and service charge of 1.5% per month on all invoices unpaid after 30 days. Interest will be charge based on the days past due.

International Terms:  Visa, Master Card, wire transfer of funds prior to shipment.  All International shipments made freight collect only.

Wire Transfer Fee:  Orders are subject to a $ 40.00 Wire Transfer Fee.

Credit Hold:  Any unpaid invoice will be considered past due 30 days from the date of the invoice.  New orders will not be shipped until past due invoices are paid.

Partial Shipments:  Partial shipments will be made unless the order specifies that the order is to ship complete.

Shipping Charges:  All shipments are FOB FACTORY.  Customer is therefore responsible for both shipping charges and damage of goods in transit.  Shipments will normally be shipped FedEx Ground or UPS Ground unless otherwise specified.    C.C.Steven will prepay freight charges and the cost of freight will be added to each invoice unless otherwise specified.  For non-FedEx / UPS shipments, customer must specify a freight carrier at time of order, and the order will be shipped freight collect or third party billing.

SALES TAX:  Customer will be billed and responsible for sales tax in the state of California based on your shipping address in compliance with the state and city sales tax rates on the date of shipping. IF resale certificate or partial exemption applies this must be submitted at the time of the order or there may be a penalty service charge to make this change after billing. In order to refund sales tax we have to submit for refund with state submit all documentation in addition to refunding the incorrect billing! If shipping is outside the state of California no sales tax will be billed. (if you are located in a state that charges a destination tax like FL or MA we will add that tax at the time of invoicing.)

Damage Claims:  Customer holds title to the goods once C.C.Steven has delivered them to the carrier, and is therefore responsible for settling all damage or loss claims with the carriers.  C.C.Steven will assist customers in any reasonable manner to establish damage claims with common carriers.

Returns:  Standard products may be returned for credit by Customer by obtaining a return material authorization number (RMA#) from C.C.Steven.  No RMAs will be issued after 60 days of shipping.  A 25% restocking charge will apply to product returned in new condition with orginal packaging within 30 days of shipping.  A 40% restocking charge will apply to product returned after 30 days and prior to 60 days and in new condition upon approval.  The RMA# must appear on the outside of the returned cartons, and C.C.Steven reserves the right to refuse all return shipments which do not bear the RMA number or which are shipped freight collect.

Custom Products:  Custom products may require terms of 50% with order, 50% upon shipment.  In placing a purchase order with C.C.Steven for a custom item the customer agrees that, if the order is cancelled before shipment, the customer will pay any expenses incurred by the manufacturer in producing the product up to the date of cancellation. Cancellation notice to C.C.Steven must be in writing.  Once custom manufactured items are shipped, they are not returnable for credit.

Quality:  The products we sell are made by leading manufacturers with established reputations for quality of workmanship.  All manufacturers warranties are passed on to you.

Pricing:  Prices and specifications are subject to change without notice.  Unless otherwise stated, all prices are NET and F.O.B. factory.  We offer quantity discounts on most products, and extra discounts may be available on larger quantities.

Technical Support:  If information beyond our accurate product descriptions is needed, additional in-depth details may be available.  The products listed herein are not merely stocked by us — our technical support staff is ready to assist you in the proper selection and use of  each.  Use our experience to your advantage!